The Regulator of Social Housing is creating a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. Among other things, the system will involve a set of tenant satisfaction measures that social housing landlords must report on. People will be able to use these measures to understand how well landlords are doing.
These Tenant Satisfaction Measures should:
- let tenants see how well their landlord is doing give us an idea of which landlords might need to improve things for their tenants.
- give the government social housing regulator an idea of which landlords might need to improve things for their tenants.
The white paper states that landlords should keep properties in good repair, maintain the safety of buildings, handle tenants’ complaints effectively, engage with tenants helpfully and with respect, and take a responsible role in managing their neighbourhood.
It proposes certain tenant satisfaction measures designed to see how well landlords are meeting these expectations.
The TSMs will apply to all social housing landlords, including local authorities, housing associations and other registered social housing providers.
This consultation closes at
6:30pm on 3 March 2022